Patient Chat is a free, included feature of Prime Nexus. Once enabled, patient text messages will appear in Patient Chat for you to easily converse via text, straight from your computer. Follow the instructions below to turn it on.
How to Install Patient Chat
Turn Patient Chat On
Navigate to Messaging > Notifications > Settings
You will see a new section called “Patient Chat Service.” Simply toggle this to “On”
You will then be prompted to create a login for this service
Create A Shared Account
The Patient Chat service uses one general login for all users
- This is separate from your login to Prime Nexus
- Choose an email address that is readily accessible by the staff
- Choose a password that can be shared among the staff
Download & Install
After the general account is created, you will have the option to download the Patient Chat installer
Simply click the button to start the download
Once the installer file is on your computer, open it to install Patient Chat
You may see an alert to confirm installation, simply click “allow” or “yes”
Success! Sign in to get started
The first time you open Patient Chat, you will be prompted to log in with the general account that was previously created.
That’s it! Now if any patients were to reply to an automatic text message sent by Prime Nexus, the responses will appear in the Patient Chat app.
Easily text your patients from your computer
Consolidate text messages into one conversation
See relevant patient information at a glance
Send automated out of office notices
Instantly send replies with quick responses