Easily communicate with your patients by text, straight from your computer.
Easily text your patients from your computer
Acting as an extension of Prime Nexus, Patient Chat allows you to send text messages to patients straight from your computer. Find patients in your EHR by searching their name or typing in a cell number to text someone new.
Consolidate text messages into one conversation
With the new Prime Nexus patient chat feature, text replies will appear in the chat app instead of in an email notification. You can quickly flip between different patient conversations or filter by practice location.
See relevant patient information at a glance
Patient information is pulled from your EHR to display alongside your chat conversation. This way, you know who you are talking to and whether they have an appointment scheduled or balance due.
Automated out of office notices
Office closed or out for lunch? Set the chat app to automatically send out of office messages so patients know if answers will be delayed.
Quickly send replies with 1-click messages
Set up prewritten messages so you have an easy way to send answers to frequently asked questions like, where to book an appointment online or what your office hours are.