Consumer Mobile Trends

Mobile devices have quickly become our go-to for a wide range of digital services that consumers rely on to help them accomplish more all day, every day. Mobile is becoming increasingly important, but it is about so much more than sending a text message or reading the latest issue of New York Times. This change…

Shift to mobile commerce

The Shift to Mobile Commerce

Technology continues to shift toward mobile and it is increasingly important to establish a presence amongst mobile solutions. In 2017, tablet and smartphone usage per user was over 3 hours a day compared to just 0.3 hours a day reported in 2008. Businesses are beginning to adopt this trend by launching mobile-friendly websites and adding…

Five Habits of Exceptional Customer Service Leaders

Outstanding leaders in customer service share certain traits. Let’s take a look: Good communication Like any other relationship, a positive doctor-patient relationship starts with good communication. Listening closely to what your patients are telling you about their needs is essential. This includes paying attention not only to what they’re saying, but how they’re saying it–including…